Service Support Officer(s)

Location: Crediton (Mid-Devon) HYBRID

Salary: £24,500-£28,500 DOE + opportunity to shape and grow a young organisation

Hours: Full-time or/and Part-Time

Start Date: ASAP 

The Service Support Officer plays a crucial role in ensuring the smooth and effective operation of EPIC Family CIC services. The role provides essential administrative, organisational and communication support to those accessing services, foster parents, staff and partner professionals. 

Working collaboratively with internal teams and external organisations, the Service Support Officer helps ensure that information is managed accurately, communication is effective, and services are well coordinated, enabling the needs of individuals and the organisation to be understood and met.

Key Duties & Responsibilities

Administrative & Operational Support

• Provide efficient administrative support across all EPIC Family CIC services.
• Manage incoming enquiries via phone, email and other communication channels, responding appropriately or signposting as required.
• Support the coordination of appointments, meetings and events, including diary management and room bookings.
• Assist with the preparation, formatting and distribution of documents, reports and correspondence.
• Record minutes at meetings
• Process documentation in line with Safer Recruitment – Enhanced DBS etc

Supporting Service Users, Foster Parents & Staff

• Act as a first point of contact for individuals accessing support, foster parents and professionals, ensuring a courteous and supportive response.
• Provide practical information and guidance about EPIC services, referring queries to appropriate team members when needed.
• Support staff with administrative tasks to enable the effective delivery of services.
• Help maintain positive, professional relationships with external organisations and partner agencies.

Recording, Data & Information Management

• Maintain accurate, clear and up‑to‑date records in line with EPIC Family CIC policies.
• Support data collection, monitoring and reporting requirements.
• Ensure confidentiality and data protection standards are upheld at all times.

Safeguarding, Policies & Professional Standards

• Promote a safe and inclusive environment for children, young people, families and staff.
• Be aware of safeguarding responsibilities and report any concerns in line with EPIC policies and procedures.
• Work in accordance with EPIC Family CIC values, organisational policies and relevant regulatory and legal requirements.

Teamwork & Organisational Contribution

• Work collaboratively as part of the EPIC Family CIC team.
• Contribute to continuous improvement by identifying opportunities to improve administrative processes.
• Demonstrate professionalism, reliability and a commitment to EPIC’s community‑focused ethos.

Experience & qualifications

-   GCSEs or equivalent in English and Maths (essential).

-   Willingness to undertake further training relevant to the role.

-  Experience of working in an administrative or office‑based support role.

-  Experience of providing high‑quality customer or service user support.

-  Understanding of the importance of confidentiality, data protection and accurate record‑keeping.

-  Awareness of safeguarding responsibilities when working within children’s or family services (or willingness to learn).

Skills & Abilities

-  Strong organisational skills with the ability to manage multiple tasks and priorities.

-  Clear and professional communication skills, both written and verbal.

-  Ability to engage positively with a wide range of people, including those accessing support, foster parents, staff and external professionals.

-  Good IT skills, including the use of email, word processing, databases and spreadsheets.

-  Ability to work accurately with attention to detail.

-  Ability to work both independently and as part of a team.

Personal Qualities & Values

-  A warm, approachable and professional manner.

-  Reliable, flexible and able to adapt to changing organisational needs.

-  Respectful, inclusive and non‑judgemental approach.

-  Commitment to EPIC Family CIC’s values and mission to improve outcomes for children, young people and families.

Desirable Criteria

Experience & Knowledge

-  Experience working within a fostering, children’s services, social care or community organisation.

-  Experience of supporting multi‑agency or partnership working.

-  Knowledge of safeguarding policies and procedures within regulated services.

Additional Skills

-  Experience of supporting meetings, minute taking or report preparation.

-  Confidence in handling sensitive or emotionally challenging enquiries appropriately.

-  Experience of contributing to service improvement or administrative process development.

Any interested parties should reach out to our Founder and CEO for an informal chat - dan@epicfamilycic.co.uk. or, start by applying below and attaching your CV. All applicants shortlisted for interview are requested to complete our application so you may decide to do this now as well (or instead of sending your CV). Follow this link to complete our Safer Recruitment Application:

EPIC Family Community Interest Company Job Application Form – Fill in form

Registered Manager – Brand New South West Fostering Service (Fostering & Empathic Support)

Location: Crediton (Mid-Devon) HYBRID

Salary: Competitive + opportunity to shape and grow a new service

Hours: Full-time

Start Date: ASAP 

Are you a dynamic, passionate leader ready to build something truly meaningful from the ground up? Do you bring oodles of enthusiasm, energy and vision to everything you do? If so, we’d love to meet you!

About Us

We are a young Community Interest Company, created by an experienced Foster Parent with a big heart and an even bigger mission: to deliver exceptional, child-centred support services that genuinely change lives. This is a rare opportunity to join in the very early stages of our journey and play a pivotal role in shaping our culture, our service, and our impact.

The Role

As our Registered Manager, you will be the driving force behind our operational success. You’ll lead with warmth, expertise, creativity, and compliance—ensuring our service not only meets regulatory standards but exceeds expectations for the children, young people, and families we support.

Key Responsibilities

• Statutory Compliance: Act as the Registered Manager, ensuring adherence to Fostering Regulations (e.g., England 2011) and National Minimum Standards, managing Ofsted inspections and reporting (like Regulation 35).
• Strategic Leadership: Drive the agency's vision, achieve business targets, and develop innovative strategies for growth and service improvement.
• Team & Service Management: Lead, manage, and motivate a multidisciplinary team, ensuring effective supervision and development.
• Fostering Oversight: Oversee recruitment, assessment, training, and ongoing support/supervision of foster parents.
• Safeguarding & Child Welfare: Lead on all safeguarding matters, ensuring the welfare of children is paramount, and monitoring care plans and outcomes.
• Stakeholder Relations: Build strong partnerships with Local Authorities, schools, and other agencies, attending meetings and negotiating contracts.
• Quality Assurance: Implement continuous improvement, monitor service quality, conduct audits, and manage complaints/incidents. 

Core Duties Include

• Developing and implementing operational plans.
• Managing budgets and resources.
• Ensuring staff receive regular supervision and training.
• Monitoring and recording outcomes for children. 

Required Skills & Experience

• Leadership & management experience in social care.
• Strong knowledge of fostering regulations and safeguarding.
• Ability to work under pressure and demonstrate empathy.
• Social work qualification and a Level 5 Diploma in Leadership and Management or willing to work towards the L5 qualification.

What We Offer 

• A truly unique chance to shape a service from the early stages.
• Close collaboration with the founder and a values-driven team.
• Professional growth as the organisation expands.
• A warm, supportive working culture built on honesty, compassion, ambition and empathy.
• Competitive salary and benefits, reflective of your experience.

Ready to Build Something Amazing?

If you’re excited by a fresh challenge and want to make your mark in a purposeful Social Enterprise, we’d love to hear from you!

To apply, please send your CV and a brief statement explaining why you’re the perfect fit to: dan@epicfamilycic.co.uk

📞 For an informal chat, contact: Dan 01363 536990

Previous applicants need not apply

We do not accept contact from Recruitment Agencies.