At EPIC, your voice truly matters. Whether you’re a foster parent, young person, professional, or part of our wider community, we want to hear from you. Your feedback helps us grow, improve and celebrate what’s working well.
We understand that sometimes things don’t go as expected. If you ever feel unhappy with something, please know that we take all concerns seriously.
Our booklet includes a clear, step‑by‑step guide on how to raise a complaint, who will support you, and what you can expect from the process. This guide explains:
We aim to be open, fair and responsive at every stage, ensuring you always feel heard and respected.
Positive feedback is just as important. Compliments help us understand what we’re doing well and allow us to celebrate the people who make a difference. If a member of the team has supported you brilliantly, or if you’ve had a great experience with EPIC, please let us know—we always share compliments with the people involved. Please submit via the contact us page.